![]() Sellers who violate our policies or are found to be manipulating our seller performance standards may be subject to a range of actions, including the reinstatement of previously removed defects, Feedback, and late deliveries ineligibility for further removal of defects, Feedback, or late deliveries limits on buying and selling privileges and account suspension. I refused, but did offer to replace it if she sent it back. I also had a negative for sending the right size, the seller claims it was Ebays systems fault so Im responsible for giving her a new one. Ive had a few feedbacks for doesnt fit and ebay refused to remove them. You may qualify for automatic 5-star detailed seller ratings and other protections Unfortunately ebay doesnt really help with those feedbacks.Appeals aren't considered if tracking shows the item is still in transit, if there is an open eBay Money Back Guarantee request, or if a refund hasn't been issued for a returned item.Although automatic adjustments happen daily, please allow up to 72 hours for them to show in your seller standards dashboard or your Feedback profile.Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click Send. ![]() We automatically remove defects, adjust your on-time delivery rate, and remove Feedback in the instances described in the guidelines below. From either eBay’s Feedback Forum page or from your account’s Feedback Profile, click on Request Feedback Revision. Can defects, late deliveries, or Feedback be appealed? Seller performance standards focus on what matters most to buyers: getting the item they ordered on time, and effective customer service to respond to any requests for help.įor full details of how your seller level is evaluated, please read our Seller standards policy article and Service metrics policy. Yes, eBay Sellers Still Stress about Feedback. First rule of selling: you are probably stressing about everything the buyer isnt. Use the Seller Help feature to request removal of unwarranted negative feedback or do better as a seller to avoid it where possible. This policy outlines when we adjust your performance evaluation and Feedback. Chinese seller feedback is routinely littered with negative feedback galore. You can do a full refund in two ways: where they get the. If the seller doesn't believe the Feedback was fair, they may dispute it. If the item is broken you can offer a refund in exchange for them taking off the negative feedback. ![]() When certain transaction problems happen, you can track them in your seller dashboard. Home 2 min article Handling Feedback disputes with sellers When you leave Feedback, you're letting others know about your buying experience with a seller. Occasionally, there may be an issue with a transaction. When you follow selling best practices and make sure the items you list are in stock, you work with a customer when an issue arises, and you post within your stated dispatch time, your buyers will have a great experience and are more likely to buy from you again. If you left a negative for 'poor communication' yet you never. If you left a negative stating 'slow shipping' and the seller shipped within the time frame in the listing, eBay will remove it every single time. Seller performance and Feedback policy overview If you left a negative without opening a case and/or attempting to reach out to your seller first, eBay will likely remove the feedback.
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